2. What information do we collect?
We collect personal information to provide the Services and for our business operations. If you choose not to provide the information we request from you, we may not be able to provide you with the services you require. We describe the main types of personal information we collect and the main reasons why we collect that information below.
Registration Information is the information you provide to Company when you register for or acquire a Service. This may include information you provide us to create an account or become a licensee.
Registration Information may include, for example, your name, delivery or postal address, email address, gender and birthday.
Activity Information – cookies and other technologies. When you visit our websites (including to access and use the Services) we may collect information about your visit. For example, in order to connect you to the Services, our servers receive and record information about your computer, device, and browser, which may include your IP address, browser type, and other software or hardware information. If you access the Services from a mobile or other device, we may collect a unique device identifier assigned to that device, geolocation data, or other transactional information from that device.
Information from Other Sources. We may supplement the information we collect about you with information from other sources. This may include information from publicly available sources (such as other published content) and data providers, as well as information from our business partners or related and affiliated companies in Australia or internationally.
3. How do we use your information?
We use the information we collect about you to provide the Services to you. As part of our service to you we may use your personal information:
- to fulfil administrative functions associated with these services (for example billing, credit and account management);
- to enter into contracts with you or third parties;
- measure and improve the Services and their individual features;
- improve your experience by delivering content we think you will find relevant and interesting;
- for other marketing and client relationship purposes;
- provide you with customer support; and
- respond to your enquiries.
When we collect your information, we may explain that we will use and disclose your information in other ways. We may also remove certain information or alter the information we collect about you so you can no longer be identified from that information. We do this so that we can use it or disclose it to third parties for other purposes.
We use the information we collect about you for the following additional purposes:
Research and data analysis. We may also use your information for research and data analysis to improve the Services. We may do this research or engage a service provider to do this.
To allow service and content providers to assist us in providing and managing the Services. We may make your information available to certain third party service and content providers who help us manage or provide the Services or provide us with related services. This might include providers of data cloud services, website hosting service providers, debt collection service providers and direct marketing service providers. These third parties may be located in a range of different countries including the United Kingdom, United States of America and Singapore. Our agreements with these third party providers will require them not to use your information except for the purpose for which your information was provided. We will also require them to comply with relevant privacy laws.
To contact you. From time to time, we may send you promotional materials or other information which we think may interest you. For example, we may send you an invitation to participate in various activities (such as customer surveys) or special offers.
To protect the rights of FSS and others. We may share your information with other third parties where we are lawfully entitled to do so. This includes when we have a reasonable basis to believe that sharing your information is necessary to:
- protect the safety, privacy, and security of users of the Services or members of the public;
- protect against fraud or for risk management purposes;
- comply with the law or legal process in any country; or
- respond to requests from public and government authorities.
To complete a merger or sale of assets. If we sell all or part of our business or assets, we may disclose your information to the party or parties involved in the sale transaction. We may also do this if we are involved in a merger or transfer of all or a material part of our business. We may disclose your information prior to the sale, transfer or merger so that the party or parties involved can consider the transaction and complete any due diligence
4. How do we protect your information?
We use reasonable measures to safeguard the personal information we hold about you from loss, theft and unauthorised use, disclosure or modification, including:
System security We take reasonable steps to prevent unauthorised access to our online and computerised systems by using measures such as firewalls, data encryption, virus detection methods, and password restricted access.
Third parties We take reasonable steps to ensure that third parties who store or assist us to store your personal information adopt appropriate security measures.
5. How can you access your information?
If you would like to access, review, correct or update your personal information, you may contact us (see paragraph 7). When you contact us, please provide your name and contact details (including your email address, address, and telephone number) and specify clearly what information you would like to access, review, correct or update. We will need to share your information with others who can help us respond to your request. We will try to respond to your request as soon as reasonably practicable. If we refuse your request we will generally tell you why.
6. Other important information for you
Location of Data. Some Services may be hosted and managed outside of Australia, including in the United Kingdom, the United States of America and Singapore. In dealing with us, you consent to this practice, understanding that your personal information may be accessible from or transmitted outside Australia.
Complaint. If you think we have breached the Privacy Act 1988 (Cth) or other applicable privacy laws, you can contact us (see Section 8) to make a complaint. When you contact us, please include your name and contact details (including your email address, address, and telephone number) and clearly describe your complaint. We will need to share your information with others who can assist in responding to your complaint. We will contact you within 7 days to let you know the next steps in resolving your complaint and to obtain any further information we need to consider your complaint. As soon as reasonably practicable and in any event within 30 days, we will let you know our decision. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (www.oaic.gov.au ).
7. How you can contact us
Mail: PO Box 832, Thirroul NSW 2515